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Frequently Asked Questions

Minimum Order Requirement

Yes, we sell in bulk only. Most of our full color mouse pads have a 150 piece minimum. Some of the wrist rest mouse pads have a lower 50 minimum. See each product for its respective minimum requirement.

We sell to anyone

Yes! We sell to anyone, both for business and for personal use.

Production Time

We have a 5 business day standard production time. We do not include the day of order or the day of shipment in those 5 days, however. Some items may have longer production times, see each product information for details.

Rush Orders

Yes, we offer rush services for most of our products. There is a 35% upcharge for most rush orders and is 2-3 day production.

Payments Accepted

We accept credit card payments of VISA, MASTERCARD, AMEX, and DISCOVER. We also accept check payment, but payment must be received before product is shipped out.

Free Samples

Yes, we do ship out free samples. Click Here for our sample request form. Samples ship out within 24-48 hours.

Free Shipping

Yes, we off free ground shipping for all of our products. This applies to orders only within the continental USA. Orders to Hawaii and Alaska will be charged freight accordingly, call for quote.

International Shipping

No, we are sorry, but we only ship orders within the USA boundaries. Canadian orders must be called in and approved.

Accepted File Types

For our full color printing, we require high resolution art, at least 300dpi. You can send us a .jpg, .tif, Photoshop, Adobe Illustrator, .pdf, or any other file that will sustain a high resolution image. Send all files to art@e-mousepads.com.