ARTWORK REQUIREMENTS:

Email art to:   art@e-mousepads.com

E-mousepads.com accepts electronic art and camera ready artwork. For direct screen please do not send art with half tones. Halftones and full color images are OK for full color mouse pad art.

Popular Formats We Prefer:

.TIFF, .JPEG, or Photoshop ~ Must be to size and at least 300dpi

Adobe Illustrator [.ai, .eps]   ~Always convert font to outlines

Macromedia Freehand [.fh0, .eps]  ~Always convert fonts to paths

Corel Draw [.cdr, .cmx, .eps]  ~Always convert font to curves

*Manipulation of art may incur a charge. If a low resolution file is submitted, our art department can redraw or recreate most artwork for a fee.  Fees range from $20 to $50, depending on complexity of logo.

CANCELLATIONS:

All cancellations must be made in writing. Cancellations will be accepted only if the order has not been put into production. Customers are responsible for all costs incurred up to the time of cancellation.

CLAIMS:

Damaged merchandise or shortages due to transportation must be made in writing within 7 days of receipt of order.

DISCLAIMER:

E-mousepads.com cannot guarantee the exact color or shade of finished product between orders. Although it is very rare, it is possible for an item to be of a slightly different color or shade from one order to the next.

DROP OR SPLIT SHIPMENTS:

There is a $7.50 charge per location after the first.  Minimum:  one case per location.  All shipments will include a handling charge of $1.50 per box on all orders.

HOW TO PLACE AN ORDER:

E-mousepads.com representatives are available around the clock to take your order.  Just call our Toll Free number (1-877-229-7532) and we will take the necessary information to place your order.  Or you can follow the links to the product you want to purchase and submit the product form and a representative will contact you to confirm your order.

LESS THAN MINIMUMS:

$50.00 for most items. Absolute minimums vary with product.  Ask your customer representative for more information.

PATENTS, COPYRIGHTS, AND TRADEMARKS:

Orders produced to customer’s specifications require the purchaser to assume all liability resulting from actions or demands brought against us for any infringements.

PAYMENT TERMS:

We Offer Several Easy Ways to Pay for Your Merchandise

PAPER PROOFS:

There is no charge for paper proofs. A paper proof must be requested when order is placed in order to receive one. There is a $12.50(G) charge for a paper proof on repeat orders.

PMS COLOR MATCH:

$30 per color on all orders (repeats included).

PRODUCTION TIME:

Standard production is 5-7 business days. Rush orders are available. Please call for details.

REGISTRATION:

A tolerance of 1/16" in any direction must be allowed. This tolerance meets industry standards and will be considered acceptable.

RETURNS:
Merchandise cannot be returned without approval. No merchandise will be accepted after 30 days from receipt. All merchandise must be returned in their original packaging with all instructions and all appropriate materials included.

SAMPLES:

All samples are billed at EQP. All next day air sample requests must be received no later than 2:30 EST on the day of the shipment. Please provide UPS or Fed-Ex account numbers for air shipments. We will not ship Airborne.  Samples may be returned within 30 days of receipt for credit. Customer is still liable for all freight costs.

SET UP CHARGES:

There is no set up charge for repeat orders. All art is kept for at least 3 years. Any change to art will incur a new set up charge.

SPEC SAMPLES:

Charge for spec samples is cost of item plus set up charge. If order is approved, set up charge will not have to be paid again.

TYPESETTING:

$12.50 (G) plus set up charge for imprinted items.